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Credit Card Terminals (Clover)


rev.dennis

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Count Room receives all credit card terminals.  They will split up the terminals for what is assigned to Box Office and what is assigned to Count Room / Food Booths.  Once Box Office recieves the credit card terminals from Count Room, take a note of the last 4 numbers of the serial number of the credit card terminal and where it will be assigned for the run of the that season.

Example:

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CC SALES

These terminals use CELL service so no need to worry if it's connected to the internet or not.  They sit on charge stations.

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Power button is on the side, click and hold to turn on. 

You should get a screen like the one below...  Tellers just click Quick Access to make a sale, if a refund is needed, at this point the mgr will enter the pin mentioned below under REFUNDS.  For now we are going to continue on as a teller to make a sale so just click Quick Access

 

You will now see a screen like the one below.  Click on Sale to begin

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NOTE: No printer so not able to do paper receipts but we allow TEXT messages only.  EMAILS take way to long for them to type out.

enter the dollar amount and click Charge

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you may see a screen like the one below briefly

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Some reason this screen shows up, just click Got it to continue.

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Here if the customer wants a receipt, click Text Message and send to them.

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CC REFUNDs, Identify the terminal then if you are not prompted for a pin, push the button on the side which will force terminal to sleep then click again to wake it up and pin prompt. When prompted do not click on QUICK ACCESS and instead type 6041 as your PIN to be able to do REFUNDS

 

END OF DAY CC REPORTS

go to https://clover.com and click on Login

  • user: mywiseguys@gmail.com
  • pwd: ShowMeTheM0ney!

Next Click on the Festival you want to obtain Credit Card report(s) as shown below

Clover_step2.jpg

 

Next step is to click Reporting - Payments and then Filter by the Credit Card Machine (they should be labeled for where they are being used)

 Clover_step3.jpg

 

Make sure you have the correct date (typically I am just clicking Today to get CC report for that day, then you scroll down and get the number that the line starts with Net which will include refunds and payments in that total. 

Clover_step4.jpg

It's that simple

 

CLOVER CREDIT CARD SUPPORT

Clover Support provided From Ryan

1-800-622-0842
MID: 483225020997
Phone: 952-445-7341

When prompted on where you want the passcode delivered to, DO NOT PICK TEXT but pick email then a code will be sent to Ryan's email.  Text Ryan asking for the code to gain access to support.

 

When you get this horrible message on your clover that says: Unfortunately, Launcher has stopped

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then you need to do a factory reset which includes powering off 10 times as soon as you see the clover icon appear so you get prompted to do a factory reset

NOTE: this will require an activation code that will be displayed when you login from your laptop on clover.com (reference the last 4 of serial#)

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Hope that helps you get though the error

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